General Terms of Sale

The price, currency, duration, interview allowance, and included services are displayed before checkout.

Only the services expressly included in the selected pack or add-on form part of the purchase.

Prices may change for future purchases. A confirmed purchase keeps the price and service scope recorded at checkout, except where the student later purchases an upgrade or add-on.

A purchase is confirmed only after the payment provider confirms successful checkout and Studevia records the payment as successful.

A payment intent, pending transaction, or interrupted checkout does not activate a pack.

The student is responsible for providing accurate billing and account information and for using an authorized payment method.

Pack access begins after successful payment confirmation and remains available for the duration shown in the offer.

Weekly interview allowances reset according to the platform rules and do not accumulate unless the offer expressly says otherwise.

Some human services require assistant assignment, student responsiveness, and the documents or information needed to perform the requested review.

An eligible student may upgrade to a higher pack by paying the price difference shown at checkout. The existing expiry date may remain unchanged when stated before payment.

Optional services supplement an active pack and do not replace or extend it unless their description expressly states otherwise.

Downgrades are not applied during an active paid period.

Cancellation or refund rights depend on applicable consumer law, the student country, and whether digital or human services have already started.

A refund request should be submitted through Studevia support with the account email, purchase reference, and reason for the request.

No refund is granted merely because a school, embassy, or public authority issues an unfavorable decision, since Studevia does not control those decisions.

Studevia aims to keep the platform available but may perform maintenance or experience interruptions caused by hosting, payment, email, storage, or AI providers.

Studevia provides preparation assistance and does not act as an embassy, government authority, school, immigration lawyer, or guarantee provider.

Nothing in these terms excludes rights or protections that cannot legally be excluded under applicable consumer law.